To Place Orders:
By Phone: Please call our toll-free number 859-229-7502 to place orders by phone. Hours of operation are 9 A.M. to 5P.M. Eastern Time.
Via Our Website: You may place orders via our website 24-7. If you wish to place an order that will be shipped outside of the United States of America, please call 859-229-7502, to place your order and arrange the shipping logistics.
Please note while we do not accept orders via email, you may contact us via email to let us know you wish to place an order. One of our friendly customer service representatives will be happy to call you back and assist you in placing your order.
Orders that are placed by 3pm each business day will ship by the next business day or sooner. Some items may be back ordered or canceled if stock is depleted. You will be made aware of any backorder or cancelation.
Our Return Policy
Your satisfaction is the utmost of importance to us. We pride ourselves on providing our customers with the highest quality merchandise. If for any reason, you are not completely satisfied with your purchase from our website, simply email us at the address below and we will make arrangements to have it picked up from your location.
Items returned must be:
1. In a brand new state and unused
2. Sent back within 90 days of the purchase date
3. Only purchased from our e-commerce store
In the email kindly provide us with the following information:
1. Your name, address where the item will be returned from and your daytime phone number
2. Date of purchase (if possible)
3. Item you’re seeking to return and reason (unsatisfied, damaged, wrong size)
4. Please indicate if you seek a refund or exchange
5. Transaction number from your sales receipt (if possible)
Please email us at firstname.lastname@example.org
If you have any questions, please don't hesitate to call us at 859-229-7502.
Shipping and Handling Charges
Please note: A shipping and handling charge will be added to each domestic order based on the merchandise dollars of the sale. In some cases, depending on the item, an oversize fee may occur and will be added to the charges. You will be notified of the charge prior to shipping your merchandise. Depending on the ship to location, rural fees may also apply.
Standard Shipping and Handling charges are as follows:
Standard UPS or USPS rates may be applied.
Note: In regard to expedited shipping, shipping to HI, AK or Countries other than the US, additional fees may apply and will be communicated to the customer prior to processing the order. Please see below for some specific options.
UPS Next Day Air or Second Day Air options:
Customers may choose to expedite their merchandise by choosing an air shipment via UPS. You may do so by selecting next or second day air in the checkout process. In cases, where next day air is selected customer will be billed the standard UPS overnight rates. The standard S/H rates listed above based on dollar amount do not apply. In the case of expedited requests, we will do everything possible to ship your order the same day it is placed. Please note: We recommend that orders to HI, AK and Puerto Rico be shipped via UPS air service.
Orders shipping outside the US:
Orders shipped outside the US will be handled through our Customer Service Department. Please call us to discuss your order and shipping requirements. We may be reached at 859-229-7502. Customer will be responsible for shipping charges and all applicable taxes and duties required by the country of delivery.